I am working out the Domo 2 handbook for someone. You can at least change your answer machine into English by doing this: Pick up handpiece and press the messages button to listen to any messages stored.
The installation manual is required at the time of receipt for commissioning. The service manual describes the repair procedures. The parts list is used to disassemble components.
If you don’t know where the message button is, if you hold on long enough the messages will automatically come on. When the recorded voice says “no hay mas mensajes” wait until there is a gap in the instructions and then press 1, wait again for pause then press 4. After, it will ask for your access code which is always 0000, unless you’ve changed it to something else. Wait again for pause and press 3, wait for pause and then press 1, and again 1. The voice should automatically change into an american one that sounds a bit like snow white. At least you can follow other instructions from then on in a language you understand. Spain Expat - the independent authority for expats living in Spain Providing the most independently sourced information by expats for expats in Spain, including information about, how to get Internet, learning Spanish, health care, medical insurance, free calls using, cell phones in Spain, how to get your, working issues and jobs, finding good, available options, all kinds of information about and finding.
One of the things Telefonica users in Lanzarote (and the rest of Spain) have difficulty finding is manuals, in English, for the Domo phone and routers that are provided on connection. Telefonica don’t supply them in English – much like they don’t readily supply technical support in English either. Customer service, especially to a large minority group like the English speakers in Spain, is not top of their priority list!
No doubt this kind of exclusion, were it in the UK, is most probably illegal in this day and age! Here are the manuals we found for the Domo phone, and the router we were supplied.
It took us quite a bit of time to find the router model as the Telfonica version is only branded with the Telefonica logo. The model we have (which has since been replaced) turned out to be this, should you find it helpful if you encounter problems. There are a number of other models around as they do change occasionally – so we’ve included a picture to save you spending time downloading the manuals if your router doesn’t look like this one. If you are reading this post you may be interested to know how you can allow your friends and family back in the UK to keep in touch with you with.
We can provide you with a UK number which diverts calls to your Spanish land line or mobile from as little as 3 pence per minute. Best of all – obtaining the numebr is FREE!
Steve – I don’t think the Telefonica installation disk for the router is available in English. The router is only branded as Telefonica and was manufactured by ZyXEL (I believe it is discontinued now). Their website is, perhaps you can download the software from there, or maybe get some tech support through them We ended up replacing the router fairly quickly as the way it is set up, you can not get access to change all of the settings. However, if you can get the software direct, this may get around that problem. Hope this helps!